Sukonta FAQ

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: March 2025

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1. General Questions

Do you offer discovery sampling for your fragrances?

Yes, we offer complimentary fragrance samples with qualifying purchases to help you find your perfect scent. Simply add your desired products to your cart, and eligible samples will be included automatically. Please note that sample availability may vary based on current promotions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We process orders promptly to ensure timely delivery. If you need to cancel or amend your order, please contact us as soon as possible at support@sukonta.co.uk. While we cannot guarantee changes once an order is in process, we will do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store in the UK. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

Are any of your products tested on animals?

No, we are committed to cruelty-free practices. None of our products are tested on animals.

What is the chemical used for your products?

The chemical for each product is listed on the product page, under the "Details" section. If you have further questions about the chemical, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Do you have an environmental policy statement?

Yes, we are committed to sustainability and environmental responsibility. Our environmental policy focuses on reducing our carbon footprint, utilizing eco-friendly packaging, and sourcing ingredients sustainably.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

No, we currently do not offer installment payment options. All payments are required in full at the time of purchase.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost has a standard charge of 4.99 pound. For more information, Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a 90 pound. Please refer to our shipping policy for more details.

Does your product range ship outside of the UK?

Currently, we do not offer international shipping to countries outside UK. Please refer to our Shipping Policy for detailed information on international shipping destinations and any associated fees.